Managers

In Craftly, a Manager is the person responsible for leading, coordinating, guiding, and reviewing the members directly under them.

In practice, the term Manager generally refers to a member's Team Leader or Unit Leader the person responsible for their day-to-day direction and work.

The Management Structure

Craftly follows a hierarchical management structure where each level is responsible for the level directly below it.

CEO → C-Suite → Senior → Junior → Executive

In this structure:

• CEO manages the C-Suite
• C-Suite members manage Senior members
• Senior members manage Junior members
• Junior members manage Executives

The exact structure may vary depending on the department and organizational requirements, but the principle remains the same: every member should have a clear person responsible for guiding and coordinating their work.

What Does a Manager Do?

A Manager or Unit Leader is responsible for helping their team understand and complete their responsibilities.

Their responsibilities may include:

• Providing clear instructions
• Assigning appropriate tasks
• Explaining what needs to be done and why
• Helping members understand their responsibilities
• Reviewing work and progress
• Supporting members when they are blocked
• Communicating important information
• Escalating issues when necessary
• Maintaining coordination within the unit

A Manager is not simply someone who gives orders. They are responsible for making sure the people under them have the direction, context, and support needed to perform their work properly.

Following Manager Instructions

When a Manager or Unit Leader gives a legitimate organizational instruction or assigns an official task within their responsibility, the assigned member is expected to take it seriously and make a genuine effort to complete it.

Members should:

• Understand the instruction
• Ask for clarification if something is unclear
• Complete the assigned work responsibly
• Communicate if they encounter a blocker
• Inform their Manager when the work is completed

If a member cannot complete a task, they should communicate the reason instead of silently ignoring it.

Clear Communication Comes First

Following the management structure does not mean that members should blindly follow unclear instructions.

If you do not understand:

What to do → How to do it → Where to do it → Why it is required

you should ask your Manager or Unit Leader for clarification.

If there is a serious concern involving safety, ethics, legality, or inappropriate conduct, the appropriate Support Request or escalation process should be used.

A Manager provides direction and accountability. A member is expected to listen, understand, communicate, and make a genuine effort to carry out legitimate responsibilities.